In case of those who purchased a yearly package and have been active for more than 30 days, Hostatom will calculate the balance according to the number of remaining months. (Non-refundable rights are reserved for those with a validity period of less than 30 days.)
The loss of the exchange rate to THB, for those customers who paid from different currencies. (There is no exception to this, if a customer requested for a refund, Hostatom will have to charge fees before refunding).
The refund policy method will depend on how the customer made the payments through banks (There is no exception whether the service has been used or not, if a customer requested for a refundable, Hostatom will have to charge fees before refunding).