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No. 999/9 The Offices at Central World , 29th Floor, Rama 1 10330

Staff available 24x7.

Ready to give advice at all times

0-2107-3466

contact us

0-2107-3466 Contact us

Staff available 24x7.

Ready to give advice at all times

No. 999/9 The Offices at Central World , 29th Floor, Rama 1 10330

Refund Policy

Refund Policy

Refund Policy – Customers may request a full refund within 30 days from the start of service.

In case of those who purchased a yearly package and have been active for more than 30 days, Hostatom will calculate the balance according to the number of remaining months. (Non-refundable rights are reserved for those with a validity period of less than 30 days.)
A customer refund will be given back to the customer according to the cost of their packages after purchasing, however there are cost of deductible expenses which includes
The loss of the exchange rate to THB, for those customers who paid from different currencies. (There is no exception to this, if a customer requested for a refund, Hostatom will have to charge fees before refunding).
The refund policy method will depend on how the customer made the payments through banks (There is no exception whether the service has been used or not, if a customer requested for a refundable, Hostatom will have to charge fees before refunding).

Note : refundable credits are only in THB and USD. Those who require any other currency will have to pay for their own charges and fees.

Here are the types of non refundable packages – Registered domain – Monthly Dedicated package.
  • Cloud VPS
  • Control Panel Licens
  • SSL Certificate
  • Google Workspace
  • Microsoft 365
Hostatom refundable service will operate within 7 days.

Hostatom reserves the right to change the conditions without prior notice. However, Hostatom will update the conditions as quickly as possible through many ways such as hostatom website English version or hostatom website Thai version